Recordkeeping and compliance requirements.

CFR · 2024-01-01 · US · Title 12

(a) Any mortgage assistance relief provider must keep, for a period of twenty-four (24) months from the date the record is created, the following records: (1) All contracts or other agreements between the provider and any consumer for any mortgage assistance relief service; (2) Copies of all written communications between the provider and any consumer occurring prior to the date on which the consumer entered into an agreement with the provider for any mortgage assistance relief service; (3) Copies of all documents or telephone recordings created in connection with compliance with paragraph (b) of this section; (4) All consumer files containing the names, phone numbers, dollar amounts paid, and descriptions of mortgage assistance relief services purchased, to the extent the mortgage assistance relief service provider keeps such information in the ordinary course of business; (5) Copies of all materially different sales scripts, training materials, commercial communications, or other marketing materials, including Web sites and weblogs, for any mortgage assistance relief service; and (6) Copies of the documentation provided to the consumer as specified in § 1015.5 of this rule; (b) A mortgage assistance relief service provider also must: (1) Take reasonable steps sufficient to monitor and ensure that all employees and independent contractors comply with this rule. Such steps shall include the monitoring of communications directed at specific consumers, and shall also include, a

official document · source cfr-2024 · id 12:§ 1015.9