Requests for information.

CFR · 2024-01-01 · US · Title 12

(a) (b) (c) (d) (i) Providing the borrower with the requested information and contact information, including a telephone number, for further assistance in writing; or (ii) Conducting a reasonable search for the requested information and providing the borrower with a written notification that states that the servicer has determined that the requested information is not available to the servicer, provides the basis for the servicer's determination, and provides contact information, including a telephone number, for further assistance. (2) (A) Not later than 10 days (excluding legal public holidays, Saturdays, and Sundays) after the servicer receives an information request for the identity of, and address or other relevant contact information for, the owner or assignee of a mortgage loan; and (B) For all other requests for information, not later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after the servicer receives the information request. (ii) (3) (i) The information pertains to a potential or confirmed successor in interest who is not the requester; or (ii) The requester is a confirmed successor and the information pertains to any borrower who is not the requester. (e) (f) (i) (ii) (iii) (iv) (v) (A) Servicing for the mortgage loan that is the subject of the information request was transferred from the servicer receiving the request for information to a transferee servicer; or (B) The mortgage loan is discharged. (2) (g) (2) (h) (i) (2) If a written

official document · source cfr-2024 · id 12:§ 1024.36