General servicing policies, procedures, and requirements.

CFR · 2024-01-01 · US · Title 12

(a) (b) (i) Provide accurate and timely disclosures to a borrower as required by this subpart or other applicable law; (ii) Investigate, respond to, and, as appropriate, make corrections in response to complaints asserted by a borrower; (iii) Provide a borrower with accurate and timely information and documents in response to the borrower's requests for information with respect to the borrower's mortgage loan; (iv) Provide owners or assignees of mortgage loans with accurate and current information and documents about all mortgage loans they own; (v) Submit documents or filings required for a foreclosure process, including documents or filings required by a court of competent jurisdiction, that reflect accurate and current information and that comply with applicable law; and (vi)(A) Upon receiving notice of the death of a borrower or of any transfer of the property securing a mortgage loan, promptly facilitate communication with any potential or confirmed successors in interest regarding the property; (B) Upon receiving notice of the existence of a potential successor in interest, promptly determine the documents the servicer reasonably requires to confirm that person's identity and ownership interest in the property and promptly provide to the potential successor in interest a description of those documents and how the person may submit a written request under § 1024.36(i) (including the appropriate address); and (C) Upon the receipt of such documents, promptly make a confirm

official document · source cfr-2024 · id 12:§ 1024.38