Early intervention requirements for certain borrowers.

CFR · 2024-01-01 · US · Title 12

(a) (b) (2) (i) A statement encouraging the borrower to contact the servicer; (ii) The telephone number to access servicer personnel assigned pursuant to § 1024.40(a) and the servicer's mailing address; (iii) If applicable, a statement providing a brief description of examples of loss mitigation options that may be available from the servicer; (iv) If applicable, either application instructions or a statement informing the borrower how to obtain more information about loss mitigation options from the servicer; and (v) The Web site to access either the Bureau list or the HUD list of homeownership counselors or counseling organizations, and the HUD toll-free telephone number to access homeownership counselors or counseling organizations. (3) (c) (i) Is exempt from the requirements of paragraph (a) of this section; (ii) Is exempt from the requirements of paragraph (b) of this section if no loss mitigation option is available, or if any borrower on the mortgage loan has provided a notification pursuant to the Fair Debt Collection Practices Act (FDCPA) section 805(c) (15 U.S.C. 1692c(c)) with respect to that mortgage loan as referenced in paragraph (d) of this section; and (iii) If the conditions of paragraph (c)(1)(ii) of this section are not met, must comply with the requirements of paragraph (b) of this section, as modified by this paragraph (c)(1)(iii): (A) If a borrower is delinquent when the borrower becomes a debtor in bankruptcy, a servicer must provide the written notice

official document · source cfr-2024 · id 12:§ 1024.39