General requirements for operator-participant contracts.

CFR · 2024-01-01 · US · Title 14

(a) Except for telephone sales for which payment is made by credit card as described in paragraph (b) of this section, the charter operator shall not accept payment from or on behalf of a prospective participant unless the participant has agreed to the conditions of the charter by signing an operator-participant contract as described in § 380.32. If a member of a group that will travel together pays for the group, that member may sign the contract on behalf of the group. (b) For telephone sales only, the charter operator may accept payment by credit card without the participant having first signed an operator-participant contract provided that the charter operator first advises the customer: (1) That he or she has the right to receive the operator-participant contract before making a booking; (2) That the operator-participant contract will be mailed to the participant within 24 hours of accepting payment by credit card; and (3) That the operator-participant contract must be signed, and the signed portion returned to the operator, before travel. (4) A full refund must be made of any amounts charged to a credit card for any participant who cancels before the operator-participant contract is signed. (c) The contract form may include a space that participants may check to authorize the charter operator to retain their money while attempting to make other arrangements for them if there is no space available on the flight or on specific alternative flights they have requested. (d)

official document · source cfr-2024 · id 14:§ 380.31