What training are carriers required to provide for their personnel?

CFR · 2024-01-01 · US · Title 14

(a) As a carrier that operates aircraft with 19 or more passenger seats, you must provide training, meeting the requirements of this paragraph, for all personnel who deal with the traveling public, as appropriate to the duties of each employee. (1) You must ensure training to proficiency concerning: (i) The requirements of this part and other applicable Federal regulations affecting the provision of air travel to passengers with a disability; (ii) Your procedures, consistent with this part, concerning the provision of air travel to passengers with a disability, including the proper and safe operation of any equipment used to accommodate passengers with a disability; and (iii) For those personnel involved in providing boarding and deplaning assistance, the use of the boarding and deplaning assistance equipment used by the carrier and appropriate boarding and deplaning assistance procedures that safeguard the safety and dignity of passengers. (2) You must also train such employees with respect to awareness and appropriate responses to passengers with a disability, including persons with physical, sensory, mental, and emotional disabilities, including how to distinguish among the differing abilities of individuals with a disability. (3) You must also train these employees to recognize requests for communication accommodation from individuals whose hearing or vision is impaired and to use the most common (4) You must consult with organizations representing persons with disabiliti

official document · source cfr-2024 · id 14:§ 382.141