What are carriers' obligations for recordkeeping and reporting on disability-related complaints?

CFR · 2024-01-01 · US · Title 14

(a) For the purposes of this section, a disability-related complaint means a (b) If you are a carrier covered by this part, conducting passenger operations with at least one aircraft having a designed seating capacity of more than 60 passengers, this section applies to you. As a foreign carrier, you are covered by this section only with respect to disability-related complaints associated with any flight segment originating or terminating in the United States. (c) You must categorize disability-related complaints that you receive according to the type of disability and nature of complaint. Data concerning a passenger's disability must be recorded separately in the following areas: vision impaired, hearing impaired, vision and hearing impaired, mentally impaired, communicable disease, allergies ( (d) You must submit an annual report summarizing the disability-related complaints that you received during the prior calendar year using the form specified at the following internet address: (e) You must retain correspondence and record of action taken on all disability-related complaints for three years after receipt of the complaint or creation of the record of action taken. You must make these records available to Department of Transportation officials at their request. (f)(1) As either carrier in a codeshare relationship, you must comply with paragraphs (c) through (e) of this section for— (i) Disability-related complaints you receive from or on behalf of passengers with respect t

official document · source cfr-2024 · id 14:§ 382.157