Handling dwelling construction complaints.

CFR · 2024-01-01 · US · Title 7

This section describes the procedure for handling construction defect complaints. (a) Each borrower who complains about construction defects will be requested to make a written complaint using a Rural Development approved format. All known defects will be listed. An oral complaint may be accepted if making a written complaint will impose a hardship on the borrower. If an oral complaint is made, Rural Development will notify the contractor on behalf of the borrower. (b) The borrower will be informed that if, after 30 calendar days, the defects have not been corrected or other satisfactory arrangements made by the contractor, the borrower should notify Rural Development using a Rural Development approved format. (c) Rural Development will advise the contractor in writing of the borrower's complaint, the time and date of planned inspection by Rural Development personnel, and request that the contractor accompany the inspector and borrower on a joint inspection of the property in an attempt to resolve the complaint. (d) If, prior to the planned inspection, the contractor informs Rural Development that the alleged defect(s) has been or will be corrected within 30 calendar days, Rural Development will notify the borrower. (e) If the case is not resolved as outlined in paragraph (d) of this section, Rural Development will: (1) [Reserved] (2) Notify the borrower, contractor and manufacturer, if applicable, in writing of the findings and who has been determined responsible for correct

official document · source cfr-2024 · id 7:§ 1924.259