Accounts of borrowers.

CFR · 2024-01-01 · US · Title 7

(a) (b) (2) Envelopes addressed to collection-only borrowers will bear the legend “DO NOT FORWARD.” When an envelope is returned indicating the borrower has moved, appropriate steps will be taken to determine the borrower's correct address. (3) Regular County Office employees are generally expected to service the collection-only caseload when it is of moderate size. State Directors may assign additional employees to County Offices having large collection-only caseloads when necessary to service such cases to a prompt conclusion. State Directors may inform the National Office of the need for employing special collection personnel in urban areas having large collection-only caseloads when employees are not available to assign to such areas. (4) The following actions will be taken in servicing accounts owed by collection-only borrowers: (i) District Directors will review, yearly, all collection-only cases in each County Office with the County Supervisor as early in (ii) District Directors will establish with County Supervisors a systematic plan for collecting the accounts or initiating appropriate debt settlement actions during the year. (iii) County Supervisors will include in their monthly calendars plans for servicing these accounts. (iv) On visits to County Offices, District Directors will review the progress being made by County Supervisors to insure that goals will be reached. (v) For collection-only accounts in District Offices, the State Director will review the accounts

official document · source cfr-2024 · id 7:§ 1951.7